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Travel Leisure Magazine

May 4, 2011

Eurostar launches boarding guarantee

Tags: Eurostar, Eurostar Launches

The Eurostar has made a variety of changes to its Business Premier services.

Eurostar has established a new service for its Business Premier class customers, meaning they will able to get a train even if they miss the one they were reserved on.

The company’s boarding guarantee is exclusive to these consumers and hopes to reduce the worry for those who might have arrived late for their service.

It means they can board another train without having to visit the ticket office – and the option can also be used by travellers who arrive early.

Passengers can use the guarantee on the same day as their original booking and will aim to be accommodated in Business Premier coaches.

At times when this is not possible, they are still guaranteed to be able to travel on their chosen train in either Standard Premier or Standard class.

Commercial director Nick Mercer said: “Business plans can change quickly, which is why we’re committed to offering our Business Premier customers a service that is as flexible as their schedule requires.”

This is just one of a number of improvements being made to the service throughout the year and Mr Mercer hopes it will make Eurostar “a benchmark for short-haul business travel”.

Other perks enjoyed by Business Premier travellers include a ten-minute express check-in, business lounge access, fully-flexible fares and onboard menus designed alongside Michelin-star chef Alain Roux.

Travel insurance policyholders and other wishing to use the Eurostar can visit destinations including Lille, Paris and Brussels, which are accessible within a matter of hours from the UK.

By Dennis Clarke
 

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