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Travel Leisure Magazine

July 11, 2011

Beware of dodgy travel agents

Tags: Agents, Travel Agents

Do not book with any travel agents, who declare they are acting as agent for consumers. (to avoid complying with the atol regulations).

Do you really want to trust your hard earned monies, to someone who acts like that.

This will cause you to be without flight plus ATOL protection, on your holiday, if it is sold as a flight and accommodation deal.

Without ATOL cover if anything goes wrong you are left up the creek with out a paddle..

This is particularly offensive leading industry lawyer Peter Stewart of Field Fisher Waterhouse told a recent Abta law seminar: “There is no requirement to say to a customer, ‘You don’t have Atol protection’.”

What is the definition of Flight-Plus

Is the sale of a flight and accommodation or car hire – bought the same day, the day before or day after – will comprise a Flight-Plus holiday. The definition will depend on what a consumer requests, “not how a business responds to that request”.

A Flight–Plus Arranger will be liable for the cost of protecting consumers if a supplier fails – replacing lost holiday elements, arranging repatriation where necessary and paying refunds. The liability applies solely to insolvency.

At least one major online retailer is expected to switch to booking flights as an agent for consumers – making bookings on behalf of clients rather than selling seats – and others may do the same to escape the cost of the Flight-Plus Atol required from January to cover sales of non-package holidays.




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